Terms of Use

Terms of Use – The Dog Tag Co

Last Updated: January 17, 2026

Welcome to The Dog Tag Co (“we”, “us”, “our”). These Terms of Use (“Terms”) govern your use of our website https://www.thedogtagco.com.au (the “Site”) and your purchase of products from the Site. By accessing or using the Site, placing an order, or otherwise interacting with us online, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site.

1. Acceptance of Terms

By using our Site and services, you confirm that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into a binding agreement. Your continued use of the Site constitutes acceptance of these Terms and any updates we may make from time to time.

2. Changes to These Terms

We may update or modify these Terms at any time without prior notice by posting the revised Terms on the Site. Your continued use of the Site after changes to the Terms will constitute acceptance of those changes.

3. Website Use

You agree to use the Site only for lawful purposes and in compliance with all applicable laws. You must not use the Site in any way that infringes the rights of others, violates any applicable laws, or interferes with the operation of the Site.

4. Account & Registration

Some features of the Site may require an account. You agree to:

  • Provide accurate, current and complete information when registering.
  • Maintain and promptly update your account information.
  • Keep your account credentials secure and not share them with others.
  • You are responsible for all activities that occur under your account.

5. Products & Orders

Product Information:
We offer unique, handmade, personalised dog tags and related items that are crafted in Melbourne, Australia. Each product may vary slightly from online images due to the handmade nature of the tags.

Order Processing:
Once your order is placed and payment is authorised, we process and fulfil your order according to our Shipping & Delivery terms.

Price & Availability:
All prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise. We reserve the right to change prices and update product information at any time.

6. Returns, Refunds & Guarantee

30-Day Guarantee:
We offer a 30-day money back guarantee if there is an issue with the product — for example, if it arrives damaged or defective. Refunds are processed once the returned item is received and inspected.

Change of Mind:
Refunds will not be provided for change of mind or ordering the incorrect item details. You are responsible for return shipping unless the product is defective or there was an error on our part.

7. Intellectual Property

All content on the Site — including designs, text, graphics, images, logos, and product descriptions — is owned by or licensed to The Dog Tag Co and is protected by applicable intellectual property laws. You may not use, copy, reproduce, or distribute our content without our express written permission.

8. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose.
  • Infringe on any intellectual property rights.
  • Transmit anything that could harm the Site or its users (e.g., malware, viruses).
  • Attempt to interfere with the security or integrity of the Site.

9. Limitation of Liability

To the fullest extent permitted by law, The Dog Tag Co, its directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special or consequential damages arising from your use of the Site, your purchase or use of any products, or any errors or omissions in content.

10. Indemnity

You agree to indemnify and hold harmless The Dog Tag Co and its representatives from any claim or demand (including legal fees) arising out of your breach of these Terms or your misuse of the Site.

 11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Victoria.

12. Contact Us

If you have questions about these Terms or need assistance, please contact us:

📧 Email: contact@thedogtagco.com.au
📞 Phone: +61 414 841 278